Red Panda Web Studio

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Pro Package

Website Maintenance: Not Exciting But Essential

You now have a shiny new website that you love. It generates leads to your business and you feel proud of it. You feel you can take a back seat and don’t have to worry about doing anything with your website at all. You expect it will continue to run well with no or little work. Well, we wish you were right but unfortunately you have the incorrect expectation.

Just like cars, websites require maintenance work to run properly. Regularly maintaining your site is crucial to ensuring it is running properly and at full capacity. Your website needs to be ‘oiled’ regularly. You need to regularly check to see whether your website is healthy and performs well. You need to ensure it is up-to-date with the latest software versions and apply the required security updates. You also need to confirm it is backed up regularly so you can recover the entire website if it is corrupted due to unforeseen circumstances. 

In addition, you need to keep an eye of any broken link (a link to a webpage that doesn’t work) so it can be fixed immediately without impacting your website user experience (UX). Website maintenance is not glamorous work but they are essential to minimize disruptions to the company asset that generates your business leads. 

You may not fancy doing all this routine maintenance work and would rather focus on running and growing your business. We totally understand your position. This is the reason why we offer the Pro package. When you sign up with the Pro package, you will enjoy all benefits from the Starter package, plus we will take website maintenance work off your hands and perform them on your behalf. 

What are included under the Pro Package

Website hosting

Hosting and Domain Management 

As a business owner, you need your website available 24/7 with no or minimum downtime. When your site is down and unavailable, your potential customers won’t be able to find your site and learn about your products and services. We help you you minimise technical risks that could cause your site to go offline. We also help you ensure your domain name registration is current and we renew it on your behalf prior to its expiry date to keep your website live and accessible.



Security Monitoring

Given the increase in cyber threats nowadays and the rise in tech savvy, sophisticated criminal gangs, the ability to detect problems with your website before they cause serious damage, and take effective action quickly, is essential for the ongoing operations of your business. We employ sophisticated software tool that: protect your website against attacks that leverage password information stolen in data breaches, monitor visits and hack attempts in real time, and quickly and efficiently block entire malicious networks and any human or robot activity that indicates suspicious intentions based on pattern matching and IP ranges.

Periodic Backups

In case of unforeseen circumstance that causes your website to crash, a backup is the main mechanism to completely restore your website. That is why it is very important to have a trusted backup strategy and tool. Red Panda Web Studio uses one of the world’s most trusted backup software to protect your website. We perform complete, manual, or scheduled backups of your website. We also set up and restore backup of your website. 

Software Updates

Software updates are important because they often include critical patches / fixes to security issues and/or risks. In addition, they can also improve the stability of the software that runs your website, and remove outdated features/functionality. In essence, software updates are aimed at making the user experience better. We keep track of all software that run your website and ensure the latest versions are installed correctly.

Broken Links Resolutions 

A broken link means that your visitors or customers cannot view the webpage you are linking to, whether it’s an external link or an internal link (within your website). The most common causes of broken links are: renaming or moving a webpage and forgetting to change your internal links, and linking to content that has been moved or deleted. Any broken link is not good for user experience as your visitors get frustrated and may never return to your website again. We monitor your website and if we detect any broken link, we will fix it immediately to maintain the integrity of your website user experience.

Email Support

As part of the Pro Package, you are provided with a dedicated email for you to communicate with us in case of any question or enquiry. Our Team will respond to your message within 24-48 hours during business hours.